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Terms & Conditions

Clarvo Digital policies and legal information.

Terms & Conditions

Effective Date: 08 September 2026 | Last Updated: 08 September 2026

1. Introduction

Welcome to Clarvo Digital.

Clarvo Digital provides software products, digital solutions, business applications, white-label software, customisation, deployment and related technical services.

These Terms & Conditions (“Terms”) explain the rules and conditions that apply when you visit our website, purchase our software, use our products, request our services or otherwise deal with Clarvo Digital.

For the purpose of these Terms, “Clarvo Digital”, “we”, “our” and “us” refer to the business operating under the Clarvo Digital brand, and “Customer”, “you” and “your” refer to the person, business, organisation or entity purchasing or using our products or services.

By purchasing, accessing or using our software or services, you confirm that you have read and accepted these Terms.

2. Our Software and Services

Depending on the product or package purchased, Clarvo Digital may provide:

Business management software

School and institute management software

CRM and lead management software

E-commerce solutions

Websites and web applications

Mobile applications

White-label software

SaaS products

Custom software solutions

Software integrations

Hosting and deployment services

Technical support and maintenance

Other digital products and technology services

The features, limitations, delivery method and applicable charges may differ from one product to another.

The specific product purchased by the Customer will be governed by the applicable quotation, invoice, order confirmation, proposal, license agreement or other written communication issued by Clarvo Digital.

3. Software Purchase and License

When you purchase software from Clarvo Digital, you receive the right to use the software according to the license and terms applicable to the product you have purchased.

A software purchase does not automatically mean that ownership of the underlying software is transferred to the Customer.

Unless expressly agreed otherwise in a separate written agreement, Clarvo Digital retains ownership of the underlying software and its intellectual property.

The Customer receives only the rights specifically granted under the applicable license.

4. One-Time Software Purchase

Some Clarvo Digital products are offered against a one-time payment.

A one-time payment means that the Customer pays the applicable amount for the software license or package specified at the time of purchase.

A one-time payment does not mean:

Any additional services, customisation, hosting, integrations, maintenance or other work will be subject to the applicable package or separate commercial agreement.

5. Source Code and Intellectual Property

This is an important part of our software licensing model.

Unless specifically agreed in writing, Clarvo Digital does not transfer or provide the software's source code to the Customer.

The source code, software architecture, database structure, proprietary logic, backend systems, APIs, frameworks, original components, documentation and other proprietary technology remain the property of Clarvo Digital or their respective rights holders.

Payment for a software license does not create any ownership interest in these materials.

The Customer may not claim, copy, extract, reproduce, sell or distribute the source code or underlying proprietary technology.

6. White-Label Software

Clarvo Digital may offer certain products as White-Label Software.

Where a White-Label package is purchased, the Customer may be permitted to present the software under its own business or brand name, subject to the rights included in the purchased package.

Depending on the package, white-label functionality may include:

White-label rights do not transfer ownership of the underlying software or source code.

Unless expressly agreed otherwise, Clarvo Digital remains the owner of the underlying software and technology.

7. Reselling the Software

A White-Label license does not automatically provide unlimited resale rights.

The Customer may resell or provide the software to its own customers only where such rights are expressly included in the purchased package or separately agreed in writing.

Where reseller rights are provided, the Customer must comply with:

The applicable license limitations;

Permitted usage limits;

Branding requirements;

Customer support responsibilities;

Applicable laws;

Clarvo Digital's intellectual property requirements.

The Customer cannot sell, transfer or distribute the underlying source code.

8. Prohibited Activities

Unless expressly authorised in writing, the Customer must not:

Remove copyright or proprietary notices where removal is not permitted.

Claim ownership of Clarvo Digital's software or technology.

Sell or distribute the source code.

Create unauthorised copies of the software.

Use the software for illegal, fraudulent or abusive activities.

Circumvent security, licensing or access controls.

Use the software to infringe the rights of another person or organisation.

9. Customisation and Development

Customers may request additional customisation or development.

Examples include:

Customisation is not automatically included in the standard software price.

Where additional development is required, the scope, cost and estimated delivery timeline will be communicated separately.

10. Software Delivery and Deployment

Depending on the product, software may be delivered through:

Cloud deployment

Web application

Mobile application

Customer server

Clarvo Digital server

Third-party hosting

Other agreed deployment methods

The Customer may be required to provide domain, hosting, API credentials, business information or other technical information required for deployment.

Delivery timelines may vary depending on the product, customisation and third-party dependencies.

11. Hosting and Infrastructure

Where hosting is included in the purchased package, the hosting arrangement will be subject to the applicable package terms.

Where hosting is not included, the Customer may be responsible for its own server, hosting and infrastructure costs.

Third-party hosting providers may have their own terms, limitations and service availability policies.

Clarvo Digital cannot guarantee uninterrupted availability where service availability depends upon third-party infrastructure.

12. Third-Party Services and APIs

Some Clarvo Digital products may depend on third-party services, including:

Third-party services may have separate fees, technical requirements, usage limits or policy restrictions.

If a third-party provider changes, suspends, restricts or discontinues its service, Clarvo Digital may need to modify or discontinue the related functionality.

13. Payment Terms

The Customer agrees to pay the amount specified in the applicable quotation, invoice, order confirmation or purchase agreement.

All applicable taxes and additional charges will be handled according to the applicable invoice and commercial terms.

Where customisation or additional services are requested, additional charges may apply.

Clarvo Digital may delay delivery, activation, deployment or other services where required payments have not been received.

14. Refund and Cancellation

Refunds and cancellations are governed by the Clarvo Digital Refund & Cancellation Policy and any specific terms communicated at the time of purchase.

Because software may involve license activation, deployment, configuration, customisation or other work, refund eligibility may vary depending on the product and stage of delivery.

15. Support and Maintenance

Technical support will be provided according to the applicable product or support package.

Support may include:

New features, major modifications, custom development and third-party service issues may fall outside standard support and may involve additional charges.

16. Updates and Upgrades

Clarvo Digital may release software updates, improvements, security fixes or new features.

The availability of updates or upgrades depends on the applicable software package.

A one-time purchase does not automatically guarantee unlimited future development or lifetime access to every future feature unless expressly stated in writing.

17. Customer Responsibilities

The Customer is responsible for:

The Customer is also responsible for information and content uploaded or entered into the software by the Customer or its authorised users.

18. Customer Data

Customer data entered into the software remains subject to the applicable agreement and the ownership/control arrangements between Clarvo Digital and the Customer.

Clarvo Digital may process customer data when reasonably necessary to:

Provide the software;

Host the software;

Provide technical support;

Maintain the system;

Perform backups;

Maintain security;

Troubleshoot technical issues;

Prevent misuse; or

Comply with applicable law.

Our handling of personal information is also governed by our Privacy Policy.

19. Account Security

Where an account is provided, the Customer is responsible for maintaining the confidentiality of its login credentials.

The Customer must immediately inform Clarvo Digital if it becomes aware of:

Unauthorised account access;

Lost credentials;

Suspicious activity;

Security issues affecting the account.

The Customer should not knowingly share access with unauthorised persons.

20. Acceptable Use

The Customer must use Clarvo Digital software only for lawful and legitimate business purposes.

The software must not be used for:

Clarvo Digital reserves the right to investigate suspected misuse and take appropriate action.

21. Suspension and Termination

Clarvo Digital may suspend or terminate access to a service where reasonably necessary because of:

Material breach of these Terms;

Illegal or fraudulent use;

Abuse of the software;

Unauthorised attempts to access systems;

Intellectual property violations;

Security risks;

Non-payment where applicable;

Violation of the applicable license agreement.

Termination or suspension does not transfer any intellectual property rights to the Customer.

22. Intellectual Property Rights

All intellectual property belonging to Clarvo Digital remains protected.

This may include:

Nothing in these Terms should be interpreted as transferring ownership of such intellectual property unless a separate written agreement expressly states otherwise.

23. Third-Party Intellectual Property

Some software may contain third-party libraries, frameworks, APIs, services or other components.

Such components remain subject to their respective licenses and terms.

The Customer agrees to comply with applicable third-party licensing requirements where those requirements apply to the Customer's use.

24. Disclaimer

We make reasonable efforts to provide software that operates according to the applicable product specifications.

However, we do not guarantee that:

The software will satisfy every specific business requirement.

Specific warranties, if any, will be stated separately in the applicable agreement.

25. Limitation of Liability

To the maximum extent permitted by applicable law, Clarvo Digital will not be responsible for indirect, incidental, special or consequential losses arising from the use or inability to use our software or services.

This may include loss of business, revenue, profits, data or business opportunities, except where such limitation is not permitted under applicable law.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited.

26. Indemnification

To the extent permitted by applicable law, the Customer agrees to indemnify and hold Clarvo Digital harmless from claims, losses, damages or expenses arising from the Customer's:

Unlawful use of the software;

Violation of these Terms;

Violation of third-party rights;

Misuse of customer or end-user data;

Unauthorised activities conducted through the software.

27. Confidentiality

Information shared between Clarvo Digital and the Customer that is reasonably understood to be confidential should be treated as confidential and should not be disclosed to unauthorised third parties.

Separate confidentiality or NDA terms may apply where agreed in writing.

28. Force Majeure

Clarvo Digital will not be responsible for delays or failure to perform caused by circumstances beyond our reasonable control.

Such circumstances may include:

29. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, business practices or legal requirements.

The latest version may be published on clarvodigital.com.

The “Last Updated” date will indicate when the Terms were most recently revised.

30. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising from these Terms or the services provided by Clarvo Digital shall be handled in accordance with the dispute-resolution and jurisdiction provisions applicable to the relevant agreement.

Where no separate jurisdiction is specified, disputes shall be subject to the jurisdiction of the competent courts having authority over the relevant business location.

31. Entire Agreement

Where a separate quotation, invoice, software license, white-label agreement, service agreement or other written agreement has been accepted by the Customer, that document will form part of the contractual relationship between the Customer and Clarvo Digital.

If there is a conflict between these Terms and a specific written agreement, the specific agreement will govern to the extent of that conflict.

Contact Us

Clarvo Digital (a brand of Sukam Enterprises)
Sukam Enterprises
GSTIN: 10EJPPK6434J1Z1
Email: support@clarvodigital.com
Website: https://clarvodigital.com
Address: OBHAR BRIDGE NH2 AURANGABAD, Bihar, 824102