Privacy Policy
Effective Date: 08 September 2026 | Last Updated: 08 September 2026
1. Introduction
Clarvo Digital (“Clarvo Digital”, “we”, “our”, or “us”) respects the privacy of individuals who visit our website, communicate with us, purchase our software, or use our products and services.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information in connection with our website, software products, white-label solutions, customer accounts and related services.
We aim to handle personal information responsibly and only use it for legitimate business, operational, contractual, security and legal purposes.
By accessing our website or using our services, you acknowledge this Privacy Policy.
2. Information Covered by This Policy
This Privacy Policy applies to information collected through:
- https://clarvodigital.com
- Clarvo Digital software and applications
- Customer portals and accounts
- Software purchases and license activation
- White-label software deployments
- Demo and enquiry forms
- Technical support
- Email and other business communications
- Customisation and implementation services
- Other interactions with Clarvo Digital
Certain software products may allow our customers to collect information from their own users. The responsibilities relating to that information may differ depending on the contractual arrangement between Clarvo Digital and the customer.
3. Information We Collect
The information we collect depends on how you interact with Clarvo Digital.
3.1 Information You Provide
You may provide information such as:
- Full name
- Business or organisation name
- Email address
- Mobile or telephone number
- Business address
- Billing information
- Account information
- Information provided during enquiries or demos
- Information provided to our support team
- Information required for software deployment or configuration
3.2 Technical and Usage Information
When you access our website or software, certain information may be collected automatically, including:
- IP address
- Browser and device information
- Operating system
- Login and access information
- Usage activity
- Diagnostic information
- Error logs
- Security logs
- General interaction with our website or software
This information helps us maintain the security, reliability and performance of our services.
4. How We Use Personal Information
We use personal information only where there is a legitimate reason to do so, including to:
Provide and manage our software and services
Create and maintain customer accounts
Activate software licenses
Deliver white-label solutions
Process orders and payments
Generate invoices and maintain business records
Provide technical and customer support
Respond to enquiries
Troubleshoot software issues
Maintain and improve our products
Monitor system performance and security
Detect and prevent fraud, misuse or unauthorised access
Communicate important service-related information
Meet applicable legal, regulatory or contractual requirements
We may also use information for other purposes where you have provided appropriate consent or where such use is otherwise permitted by applicable law.
5. Software License and White-Label Services
Clarvo Digital provides software under different commercial arrangements, including one-time software licenses, white-label licenses, subscription services and customised software solutions.
Where a customer purchases a white-label solution, the software may be presented under the customer's own brand.
A customer may use the software to collect and manage information relating to its own users, customers, students, employees or other individuals.
In such circumstances, the customer is responsible for determining the purposes for which that information is collected and used and for providing appropriate privacy notices and obtaining any permissions or consents required by applicable law.
Clarvo Digital may process such information only to the extent reasonably required to provide, maintain, secure, support and operate the contracted software.
6. Customer Data
Data entered into a Clarvo Digital software product by a customer generally remains subject to the customer's control, ownership arrangements and applicable agreement.
For example, where a school, business or organisation uses our software to maintain records of its students, customers, employees or members, that organisation is generally responsible for determining why the information is collected and how it is used.
Clarvo Digital may access or process customer data where reasonably necessary for:
Software operation
Hosting and infrastructure
Technical support
Troubleshooting
Maintenance
Backup and recovery
Security monitoring
Preventing misuse or unauthorised activity
Complying with a legal obligation
We do not intentionally use customer data for unrelated commercial purposes.
7. Payment Information
When you purchase software or services from Clarvo Digital, we may collect information necessary to process and record the transaction, such as order details, invoice information and payment status.
Payments may be handled through third-party payment gateways or financial service providers.
Where payment processing is handled by a third party, sensitive payment credentials such as card or banking details may be collected and processed directly by that provider in accordance with its own terms and privacy policy.
8. Third-Party Services and Integrations
Depending on the software product and features selected, Clarvo Digital may integrate with third-party services.
These may include:
- Payment gateways
- Cloud hosting providers
- Email services
- SMS providers
- WhatsApp and communication APIs
- Video and storage platforms
- Analytics services
- Authentication services
- Other external APIs and technology providers
Information may be shared with these providers only to the extent reasonably necessary for the relevant service or integration.
Third-party providers operate independently from Clarvo Digital and may have their own terms, privacy policies and data-handling practices.
9. Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide essential functionality and improve your experience.
Cookies may be used for:
Login and session management
Security
Remembering preferences
Website analytics
Performance monitoring
Understanding general website usage
You can manage cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
Where required by applicable law, we will provide appropriate cookie notices and consent options.
10. Data Security
We take reasonable technical and organisational measures to protect information against unauthorised access, misuse, alteration, disclosure or destruction.
Depending on the service, these measures may include:
- Authentication and access controls
- Restricted administrative access
- Secure hosting infrastructure
- Encryption where appropriate
- Monitoring and logging
- Backup procedures
- Security controls
- Internal access restrictions
No internet-based service can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted or stored electronically.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or where retention is required for legitimate business or legal purposes.
Information may be retained to:
- Provide ongoing services
- Maintain transaction and accounting records
- Resolve disputes
- Prevent fraud or abuse
- Establish or defend legal claims
- Meet contractual obligations
- Comply with applicable laws and regulations
When information is no longer required, we may delete, anonymise or securely dispose of it, subject to applicable retention requirements.
12. When We May Share Information
Clarvo Digital does not sell personal information as a standalone commercial product.
We may share information with trusted third parties where reasonably necessary to operate our business or provide our services, including:
- Hosting and infrastructure providers
- Payment processors
- Communication providers
- Software and API providers
- Security providers
- Professional advisers
- Other service providers supporting our operations
We may also disclose information where required by applicable law, legal process, court order or lawful government request.
Information may additionally be disclosed where reasonably necessary to protect the rights, property, security or users of Clarvo Digital.
13. International Processing
Some of our technology, hosting or third-party service providers may process information from locations outside India.
Where personal information is transferred or processed across jurisdictions, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable legal requirements and appropriate safeguards.
14. Your Privacy Rights
Subject to applicable law and the nature of the information involved, you may have rights concerning your personal information, including the right to:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion where legally permitted
- Request information regarding processing
- Withdraw consent where processing is based on consent
- Raise a privacy-related complaint
Requests may be subject to identity verification and applicable legal limitations. For privacy-related requests, please contact support@clarvodigital.com.
15. Account and Credential Security
If you create an account with Clarvo Digital, you are responsible for maintaining the confidentiality of your login credentials.
You should not share your password or account access with unauthorised individuals.
If you believe that your account has been compromised or accessed without permission, please notify us immediately at support@clarvodigital.com.
16. Children's Information
Our services are primarily offered to businesses, organisations, institutions, creators and other customers.
Certain customers may use our software in environments involving students or minors.
Where a customer uses our software to process information relating to children, the customer is responsible for ensuring that the required permissions, notices, consents and safeguards are in place under applicable law.
17. Security Incidents and Data Breaches
If we become aware of a security incident involving personal information under our control, we will take reasonable steps to investigate, contain and address the incident.
Where applicable law requires notification to affected individuals, authorities or other parties, we will follow the relevant notification requirements.
18. Third-Party Websites
Our website or software may contain links to third-party websites, applications or services.
We do not control the privacy practices or security of third-party websites.
We encourage users to review the privacy policy of any third-party service before submitting personal information to that service.
19. Business Transfers
If Clarvo Digital undergoes a merger, acquisition, restructuring, sale of assets or other business transaction, information relating to customers or users may be transferred as part of that transaction where legally permitted.
Any such transfer will be handled in accordance with applicable law.
20. Changes to This Privacy Policy
We may update this Privacy Policy when our services, technology, business practices or applicable legal requirements change.
When we make changes, we will update the “Last Updated” date at the beginning of this policy.
The latest version will be made available through clarvodigital.com.
21. Contact and Privacy Complaints
If you have a question, concern or request regarding this Privacy Policy or the handling of your personal information, please contact us.
We will make reasonable efforts to review and respond to privacy-related requests in accordance with applicable requirements.
22. Acceptance of This Policy
By accessing our website or using Clarvo Digital products and services, you acknowledge that you have read and understood this Privacy Policy.
Where a separate agreement applies to a particular software product or service, that agreement will continue to govern the specific commercial, licensing and service relationship between Clarvo Digital and the customer.
Contact Us
Clarvo Digital (a brand of Sukam Enterprises)
Sukam Enterprises
GSTIN: 10EJPPK6434J1Z1
Email: support@clarvodigital.com
Website: https://clarvodigital.com
Address: OBHAR BRIDGE NH2 AURANGABAD, Bihar, 824102