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Refund & Cancellation Policy

Clarvo Digital policies and legal information.

Refund & Cancellation Policy

Effective Date: 08 September 2026 | Last Updated: 08 September 2026

1. Introduction

At Clarvo Digital, we aim to provide clear information about our software, pricing, features and services before a customer makes a purchase.

Because our products may involve software licensing, white-label configuration, branding, deployment, customisation and technical work, our refund terms depend on the nature and stage of the purchase.

This Refund & Cancellation Policy explains when a refund may or may not be available.

By purchasing any Clarvo Digital software or service, you agree to this policy.

2. Software Purchase and One-Time Payment

Some Clarvo Digital software products are offered on a one-time payment basis.

A one-time payment generally provides the Customer with the applicable software license and rights described in the relevant product package, quotation, invoice or agreement.

Payment for a software license does not transfer ownership of the underlying source code or intellectual property unless a separate written agreement expressly provides otherwise.

Once a license has been activated, deployed, configured or customised specifically for the Customer, the purchase may become non-refundable, subject to the exceptions described below.

3. Before Making a Purchase

Customers are encouraged to review the following before placing an order:

If you have any questions about the product, please contact us before making the payment.

We will try to provide reasonable clarification before the order is confirmed.

4. Refund Eligibility

A refund may be considered where:

Clarvo Digital is unable to deliver the purchased software due to a failure substantially attributable to Clarvo Digital;

The order was placed in error and the software license has not yet been activated, deployed or customised, subject to our review;

Duplicate payment was made for the same order;

A payment was successfully received but the corresponding order cannot be fulfilled by Clarvo Digital.

Any approved refund will be evaluated based on the specific circumstances of the transaction.

5. Non-Refundable Situations

Refunds generally will not be provided where:

The software license has already been activated;

The software has already been deployed;

White-label configuration has been completed or substantially started;

Customer-specific branding has been configured;

Custom development has commenced;

Customisation work has been delivered;

Third-party services have already been purchased or activated for the Customer;

The Customer has received access to the purchased software;

The Customer has started using the software;

The Customer changes their mind after purchase;

The Customer does not use the software after purchase;

The Customer expected source code despite the product being sold without source-code transfer;

The Customer expected features that were not included in the purchased package;

The Customer's own hosting, domain, device, internet connection or third-party service causes the software not to work as expected;

The Customer violates the applicable Terms & Conditions or Software License Agreement.

6. White-Label Software

White-label software often requires customer-specific setup, including:

Once substantial white-label work has started, the associated payment may become non-refundable because resources and technical work have already been allocated specifically to the Customer.

If the Customer cancels before such work begins, the refund request may be considered on a case-by-case basis.

7. Custom Software and Customisation

Payments for custom development, customisation or customer-specific features are generally non-refundable once development work has started.

This includes:

New features;

UI/UX modifications;

API integrations;

Custom reports;

Custom workflows;

Mobile application changes;

Third-party integrations;

Database-related customisation;

Other customer-specific development.

If a project is cancelled after development has started, Clarvo Digital may retain the amount corresponding to work already completed and costs already incurred.

8. Third-Party Services

Certain software features may depend on third-party providers such as:

If a third-party provider changes its pricing, API, policies, availability or service, such circumstances will not automatically create a right to a refund from Clarvo Digital.

Where a separate third-party charge has been paid on behalf of the Customer, that amount may also be subject to the third party's own refund policy.

9. Technical Problems

If you experience a technical issue after purchasing our software, please contact our support team before requesting a refund.

We will first make reasonable efforts to:

Understand the issue;

Identify whether it is caused by the software;

Troubleshoot the problem;

Provide an appropriate solution or workaround where reasonably possible.

A temporary technical issue does not automatically qualify for a refund.

10. Service Downtime

Occasional downtime may occur due to:

Server maintenance;

Hosting issues;

Internet infrastructure;

Third-party service outages;

API changes;

Security incidents;

Emergency maintenance;

Other circumstances outside our reasonable control.

Such downtime does not automatically qualify for a refund.

Where a specific uptime commitment has been provided under a separate service agreement, that agreement will govern.

11. Refund Request Process

To request a refund, contact us at: support@clarvodigital.com

support@clarvodigital.com

Please include:

We may request additional information to verify the transaction and evaluate the request.

12. Refund Review

Every refund request will be reviewed based on:

The product purchased;

Applicable license terms;

Whether the license has been activated;

Whether deployment has started;

Whether customisation has started;

Work already completed;

Third-party costs incurred;

The reason for cancellation;

The specific terms communicated at the time of purchase.

Approval of one refund does not create an automatic right to the same refund in another transaction.

13. Approved Refunds

If a refund is approved, it will normally be processed through the original payment method or another appropriate method agreed with the Customer.

The time required for the amount to appear in the Customer's account may depend on the payment gateway, bank or financial institution.

Where applicable, legitimate transaction or third-party processing charges may be deducted from the refundable amount if such charges cannot be recovered by Clarvo Digital.

14. Cancellation Before Delivery

If a Customer requests cancellation before the software has been activated, deployed or customised, Clarvo Digital may consider the request for a refund.

However, any expenses already incurred specifically for the Customer may be considered while determining the refundable amount.

15. Cancellation After Delivery

Once software access has been provided, a license has been activated or the software has been deployed, cancellation will generally not result in a refund.

This is particularly applicable to software purchased as a one-time license or white-label package.

16. Incorrect Information Provided by Customer

The Customer is responsible for providing accurate information required for software delivery and deployment.

Delays or additional costs resulting from incorrect or incomplete information provided by the Customer will generally not qualify for a refund.

17. Customer's Change of Requirements

A change in business requirements after purchase does not automatically qualify for a refund.

If the Customer requires additional functionality, customisation or modifications, such work may be available separately at an additional cost.

18. Fraudulent or Unauthorised Transactions

If you believe that a payment was made using your account or payment method without your authorisation, contact us immediately at:

support@clarvodigital.com

We may request supporting information to investigate the transaction.

19. Chargebacks

Before initiating a payment chargeback or dispute, customers are requested to contact Clarvo Digital so that we can review and resolve the issue where possible.

Unauthorised or fraudulent use of chargeback procedures may result in suspension of services and may be handled in accordance with applicable law and payment-provider rules.

20. No Refund for Source Code Expectations

Clarvo Digital's software may be sold under a license or white-label arrangement without transferring the source code.

If the Customer purchases such a product and later requests the source code, the refusal to provide source code will not constitute a defect or a reason for refund, provided that the product was sold on the basis that source code was not included.

Source-code ownership and transfer are governed separately by the applicable Software License Agreement.

21. Promotional Offers

Special offers, promotional pricing, discounts or bundled products may have specific refund conditions.

Where special refund conditions are communicated at the time of purchase, those conditions will apply to the relevant transaction.

22. Policy Changes

Clarvo Digital may update this Refund & Cancellation Policy from time to time.

Any changes will be published on clarvodigital.com, along with an updated “Last Updated” date.

The policy applicable to a purchase will generally be the policy and specific commercial terms applicable at the time of that purchase, subject to applicable law.

Contact Us

Clarvo Digital (a brand of Sukam Enterprises)
Sukam Enterprises
GSTIN: 10EJPPK6434J1Z1
Email: support@clarvodigital.com
Website: https://clarvodigital.com
Address: OBHAR BRIDGE NH2 AURANGABAD, Bihar, 824102